Politique de remboursement

Right of withdrawal
The right of withdrawal only applies to natural persons.

In accordance with the Law, the consumer has a period of seven 7 working days to return, at his own expense, the products that do not suit him. This period runs from the day of receipt of the consumer's order. Any return must be reported in advance to Senshâ Cosmetics Sàrl. The product must be returned to the postal address of Senshâ Cosmetics Sàrl.

Sensitive products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned in their entirety, in their original packaging complete and intact, and in perfect resalable condition, will be returned. Any product that has been damaged or whose original packaging has been deteriorated will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense.

In the event of exercising the right of withdrawal, Senshâ Cosmetics Sàrl will make every effort to refund the consumer within 10 days of the return of the products.