Politique d’expédition

Shipping costs for Switzerland
In Switzerland, delivery costs are 7.90 CHF for orders under 50 and free from 50.

Delivery problem
Any anomaly concerning the delivery (damage, missing product in relation to the delivery note or invoice, damaged package, broken products, etc.) must be indicated by sending an email to Senshâ Cosmetics Sàrl, on the same day or the working day following delivery, setting out the said claim in detail.

Beyond this period, any claim will be rejected.

The complaint must be made to the email address of Senshâ Cosmetics Sàrl.

Any claim not made in accordance with the rules defined above and within the time limits set will not be taken into account and will release Senshâ Cosmetics Sàrl from any liability towards the consumer.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Senshâ Cosmetics Sàrl in its entirety and in its original packaging in impeccable condition to its postal address.

To be accepted, any return must be reported and have the prior agreement of Senshâ Cosmetics Sàrl, which in the event of agreement will redirect the package to the correct address.

Shipping costs are the responsibility of Senshâ Cosmetics Sàrl, except in the event that it turns out that the product does not correspond to the declaration of origin made by the consumer in the correct direction of return.